Knowledge base articles are attaching to customer comments instead of work notes via agent assistIssue Knowledge articles attached via Agent Assist in Service Operations Workspace were populating the Customer Comments field instead of the Work Notes field. This behavior exposed internal-only content to end users, violating the organization’s information access policy.Symptoms• Agent Assist suggestions, when selected and attached to an incident, appeared in the Additional Comments field (visible to customers) instead of the Work Notes field (internal-only). • This occurred specifically in Service Operations Workspace. ReleaseWashingtonCauseThe Attach note field value in the Search Action Configuration under Contextual Search > Table Configuration > Related Search Results defualt value is "comments"ResolutionTo ensure that Knowledge Articles attached via Agent Assist populate the Work Notes field (internal) rather than the Customer Comments field (external), follow these steps: 1. Navigate to Contextual Search > Table Configuration in your instance. 2. Open the Table Configuration record associated with the affected table (e.g., incident). 3. In the Related Lists, locate and open the Search Action Configuration record for the Attach action. 4. In the Attach note field property, update the value to: work_notes (Make sure there are no typos or extra characters such as backslashes.) 5. Save the configuration. 6. Test the configuration by attaching a Knowledge Article via Agent Assist in Service Operations Workspace. Confirm that the article content is logged under the Work Notes section and not in Additional Comments. Additional context is available in the community article below:https://www.servicenow.com/community/service-operations-workspace/attaching-a-knowledge-article-to-work-notes-rather-than-comments/td-p/2780713?lightbox-message-images-2781002=318066i8156575959B2980E