How to hide Overview tab for specific users in Service Operations Workspace<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } After following the steps in KB1299019, the Overview tab will be hidden for all users, regardless of role. But to hide the Overview tab for only ITIL users, please follow the steps below: Hop to the instance Open SOW configuration page (now/sow-admin/record-incident)Toggle off the 'Tab visibility for tier 1 agents' under the Overview section A pop-up appears with the following information. Tick the checkbox from the pop-up and set the value of the system property 'glide.ux.user_criteria_enabled' to true.(/nav_to.do?uri=sys_properties.do?sys_id=623a47da73205010fd843c78caf6a77) Now, click on the Configure button for Tab visibility for tier 1 agents Configure the criteria as per the requirement and save it.