[GenAI-2025-Jul] [NowLLMMay] Incident Triager use case issues for NowLLMDescriptionIncident Triager will have a high probability of failing when using NowLLM. This is due to the instructions and the agent orchestration being complex enough that NowLLM loses context between agents, but Azure OpenAI 4.0 can handle it. If this use case is run on NowLLM, the following issues will occur. Problem linker agent fails due to malformed json. No problem is linked. Following errors are shown: " I have encountered a fatal error (Error: The response generated by you has exceeded the token limit set within the system. Keep the content within Thought, Observation and Action Reasoning brief and short in the JSON response to keep the JSON format complete. If absolutely required, keep values for Action Inputs short in terms of the content to keep the JSON response complete. Make sure to keep the token count for your responses strictly within this limit while still generating a full, parsable JSON response: 4096 tokens.) with the ReAct output parser and would like to retry the same execution."" I have encountered a fatal error (Error: Invalid next entry for scratchpad. Possibly invalid JSON response) with the ReAct output parser and would like to retry the same execution." Problem linker agent tools and Major incident linker are executed repeatedly sometimes and the execution fails without linking any problemSometimes, categorizer agent fails due to malformed json. error: "I have encountered a fatal error (Error: Invalid next entry for scratchpad. Possibly invalid JSON response) with the ReAct output parser and would like to retry the same execution." Major incident and problem agents link the incident to a major incident/problem even if their short descriptions doesn't match. for example: "WhatsApp issue" incident is linked to a major incident "SAP HR app" and problem "Webex app is down" Sometimes, while running the use case at the finding similar problem step. The Agent may ask the user for help identifying problems. During the problem linking step, sometimes the problem may get linked with the given incident even though there exists a major incident attached to the incident. A problem should not be linked if a major incident is already associated to the given record. Sometimes the major incident linking step will run even if the incident already has an associated major incident linked to the incident.Sometimes a major incident or a problem record will get linked to the given incident even if the short descriptions of the problem and major incident are not relevant to the incident. Steps to Reproduce Run the use case with NowLLM and you may observe some of the issues mentioned above.WorkaroundYou can try either one of the workaround mentioned here : Use Azure OpenAI instead.Duplicate the use case and refactor it, you may need update to the use case/agents/tools to work with nowLLM.Related Problem: PRB1885049