Synthesized response is not generated in Now Assist Virtual AgentIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } AI Search Q&A genius results are not getting generated. The expected behavior is that synthesized response with genius results should be displayed, but AI Search fallback results are displayed instead. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Any release Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Below exceptions were seen in the backend logs. 09:53:10.101 #6005103 [SEARCH EVAM] SearchResultTemplateGenerator: An EVAM View Config attempts to use an invalid table field: kb_knowledge. 09:53:10.101 #6005103 [SEARCH EVAM] SearchResultTemplateGenerator: An EVAM View Config attempts to use an invalid table field: kb_knowledge.ai_search_parent_title 09:53:10.101 #6005103 [SEARCH EVAM] ResultTemplateMapper: No locale specified for getRegularResultTemplates - will use language from session: en 09:53:10.76 App:<a href="sys_scope.do?sys_id=61d4b8e8432961102547947bbfb8f2e9" target="_blank">Now Assist in AI Search</a> * Glide AIS Script: Errors encountered during BGE Reranking for Synthesized Answer Generation 09:53:10.74 App:<a href="sys_scope.do?sys_id=61d4b8e8432961102547947bbfb8f2e9" target="_blank">Now Assist in AI Search</a> Glide AIS Script: BGE Reranker not invoked because there are no valid execution requests, this could be a retrieval issue! 09:53:10.71 App:<a href="sys_scope.do?sys_id=61d4b8e8432961102547947bbfb8f2e9" target="_blank">Now Assist in AI Search</a> Glide AIS Script: BGE Reranker skipped for this request! 09:53:10.68 App:<a href="sys_scope.do?sys_id=61d4b8e8432961102547947bbfb8f2e9" target="_blank">Now Assist in AI Search</a> Glide AIS Script: BGE Reranker skipped for this request! 09:53:10.65 App:<a href="sys_scope.do?sys_id=61d4b8e8432961102547947bbfb8f2e9" target="_blank">Now Assist in AI Search</a> ** Glide AIS Script: BGE Reranker skipped for this request! 09:53:10.60 #6005103 [SEARCH API] SearchCheckpointService: Error posting search checkpoint: java.lang.NullPointerException: Cannot invoke "java.util.Map.get(Object)" because "processingMetadataObject" is null: com.glide.cs.qlue.module.search.SearchAPICallbackHandler.handleCheckpoint(SearchAPICallbackHandler.java:116) com.glide.search.core.orchestrator.SearchCheckpointService.postCheckpoint(SearchCheckpointService.java:66) com.glide.search.core.scriptables.ScriptableSearchCheckpointService.jsFunction_postCheckpoint(ScriptableSearchCheckpointService.java:18) java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) java.base/java.lang.reflect.Method.invoke(Method.java:569) org.mozilla.javascript.MemberBox.invoke(MemberBox.java:232) org.mozilla.javascript.FunctionObject.doInvoke(FunctionObject.java:692) org.mozilla.javascript.FunctionObject.call(FunctionObject.java:621) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:3078) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1721) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:907) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:137) com.glide.caller.gen.ais_genius_result_configuration_088c73a5430302104eaff03a5ab8f22f.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:22) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:135) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:3181) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:3088) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1721) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:907) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:137) com.glide.caller.gen.ais_genius_result_configuration_088c73a5430302104eaff03a5ab8f22f.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:22) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:135) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:3181) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:3088) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1721) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:907) org.mozilla.javascript.InterpretedFunction.lambda$exec$1(InterpretedFunction.java:158) com.glide.caller.gen.ais_genius_result_configuration_088c73a5430302104eaff03a5ab8f22f.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:22) org.mozilla.javascript.InterpretedFunction.exec(InterpretedFunction.java:156) 09:53:09.713 #6005103 [SEARCH API] SearchCheckpointService: Error posting search checkpoint: java.lang.NullPointerException: Cannot invoke "java.util.Map.get(Object)" because "contextMap" is null: com.glide.cs.qlue.module.search.SearchAPICallbackHandler.handleCheckpoint(SearchAPICallbackHandler.java:112) com.glide.search.core.orchestrator.SearchCheckpointService.postCheckpoint(SearchCheckpointService.java:66) com.glide.search.core.AISearchService.search(AISearchService.java:247) com.glide.search.core.SearchAPI.getAISResponse(SearchAPI.java:102) com.glide.search.core.SearchAPI.search(SearchAPI.java:62) com.glide.search.core.Searcher.search(Searcher.java:53) com.glide.cs.qlue.module.search.SearchAPI.callSearchServerWithRequest(SearchAPI.java:99) com.glide.cs.qlue.module.search.SearchAPI.performSearch(SearchAPI.java:72) com.glide.cs.qlue.module.search.SearchAPI.performVASearch(SearchAPI.java:39) com.glide.cs.qlue.module.runtime.script.SystemScriptObject.jsStaticFunction_retrieveSearchResultsAsync(SystemScriptObject.java:3162) java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) java.base/java.lang.reflect.Method.invoke(Method.java:569) org.mozilla.javascript.MemberBox.invoke(MemberBox.java:232) org.mozilla.javascript.FunctionObject.doInvoke(FunctionObject.java:692) org.mozilla.javascript.FunctionObject.call(FunctionObject.java:621) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:3078) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1721) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:907) Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Checks to be performed if synthesized response is not shown in Now Assist Virtual Agent:1. Ensure system properties 'sn_ais_assist.dpr_ingestion_completed' and 'sn_ais_assist.passage_format_ingestion_completed' set to 'true' in the affected instances.2. Ensure that the Now LLM connection is set to 'https://mlprediction-prod' 3. Verify that the connection record has "is_internal=false" on 'sys_alias' table. If above are in place, but still the synthesized response is not shown:1. Re-index the kb_knowledge and sc_cat_item indexed sources.2. Verify that the passages are populated by running the following scripts: new sn_ais.AisUtil().dumpDocument('kb_template_how_to', 'SYS_ID'); new sn_ais.AisUtil().dumpDocument('sc_cat_item', 'SYS_ID');