Issues with Virtual Agent Launch Time DelayProblemThe virtual agent in the service portal takes a long time to launch, taking around 11-15 seconds to populate the initial greeting message. This is only happening on the first time loading.Root CauseThere are some cache flushes happening on the instance. When a cache flush is done, everything needs to be reloaded on the page, causing the delay in the virtual agent launch time for the first time.Steps to Resolve1. Avoid to do cache flush on the instance 2. You can review the causes of the flush on this KB What can cause a full system cache flush