Email attachment blacklisted extension gets uploaded even if we have the extension part of the glide.attachment.blacklisted.extensions and glide.attachment.blacklisted.types - Support and Troubleshooting

Email attachment blacklisted extension gets uploaded even if we have the extension part of the glide.attachment.blacklisted.extensions and glide.attachment.blacklisted.types Issue Set up the following blacklisted properties for attachments in the platform:

glide.security.attachment_type.use_blacklist glide.attachment.blacklisted.extensions glide.attachment.blacklisted.types

Once an email comes in with attachments containing blacklisted extensions, the attachment is being attached, and an incident is created with the same attachment attached to the incident.

Release All releases

Resolution A combination of the three properties below come into effect when you upload a file from the UI:

glide.attachment.blacklisted.types glide.attachment.blacklisted.extensions glide.security.attachment_type.use_blacklist Please set the below properties to define which email attachment file extensions are allowed and which are not:

glide.email.inbound.attachment_extensions_blacklist

Please follow the below documentation as well for the same:: https://www.servicenow.com/docs/bundle/washingtondc-platform-administration/page/administer/reference-pages/reference/r_AdditionalProperties.html