Issue with Live Agent Queue (Queue Trigger) setup for Virtual AgentProblemUsing Queue Trigger functionality is showing duplicated "No Agents are available" message when the conversation ends Steps to Reproduce: 1. Connect as an Agent _agent1_2. Go to Service Operations Workspace3. Make the agent available4. In another browser, connect as user: _user1_5. Go to /sp portal6. Open a chat7. Start a conversation and request live agent8. Agent will reject the chat as busy and go offline9. User will wait until the max time set the queue is reached and after that got: All the agents are busy at the Momentand twice: No agents are available, what would you like to do? Root CauseThe root cause is identified as the presence of two separate transactions in the logs at the time of conversation indicating two separate sys_trigger records. These two triggers are triggering the same scheduled job at the same moment which is the "Chat work item time out" scheduled job. Steps to Resolve1. Go to sys_trigger.list2. Search by name = Chat work item time out3. If you have more than one record, just keep the oldest record and delete the other newest records4. Try to reproduce the issue.