Alert Triggered When Assigning Ticket to Self - Support and Troubleshooting

Alert Triggered When Assigning Ticket to Self Problem When assignment group members open a ticket and assign it to themselves by clicking 'Assign to me', alerts are triggered indicating that the user should have write access to the table and showing invalid update. However, the logged-in user already has access to the record.

Steps to reproduce

1- Connect as user1 2- Go to /esc portal 3- Create any Request 4- Impersonate User2 5- Open the request created on step #3 6- Click "Assign to me" - Error: Write access is required to assign the request LR0003128 to yourself - Error: Invalid value on Update - => Assigned to cannot be empty! 7- but refreshing the record saw the user was assigned

Root Cause In this case, there is a custom business rule (BR) affecting the issue. This custom BR is the one that address the error displayed

Steps to Resolve 1. Be sure you do have any activated custom business rule on the tables affected 2. Disable the custom BRs or adjust the code to avoid any error.