Issue with Deflection Metrics Configuration in Virtual AgentProblemHave a setup using the deflection topic block only after a ticket is created, resulting in deflection metrics being triggered only when a user goes through a Virtual Agent (VA) topic and submits an IT ticket. The customer wants to track confirmed deflections where the VA successfully resolves an issue without further human intervention.Root CausePossible cause deflection topic is not used on the correct placeSteps to ResolvePlease follow up these documentations=> Tracking deflections in Virtual Agent using the deflection topic block=> Create deflection configurations and patterns=> Deflection utility