Now Assist - Knowledge Generation not working on Template - Support and Troubleshooting

Now Assist - Knowledge Generation not working on Template Problem When attempting to create new Knowledge Articles from existing templates, the KB Generation skill from the Now Assist applications does not trigger.

Steps to reproduce

1. Go to Knowledge > Articles > Create New 2. Select a Knowledge base 3. Select a template. 4. Create new article

Root Cause Currently, there are only two Article Templates supported for Knowledge Generation: Standard (kb_knowledge.do) and KCS Article (kb_template_kcs_article.do).

Steps to Resolve 1. Navigate to either of the following links: https:// .service-now.com/kb_knowledge.do or https:// .service-now.com/kb_template_kcs_article.do. 2. Verify that the KB Generation modal is presented and that the skill itself executes successfully.