Restrict for ITIL Users - should not see the other groups ticketsProblemITIL user is able to view tickets for groups which they do not have access Steps to reproduce 1. Login as any ITIL user2. That user is able to see all incidents and not only the ones that should only be able to view for the groups that has access to.Root CauseMissing ACLSteps to ResolveThere is not an out-of-the-box (OOTB) option to handle that by default and all data is available for everyone. The idea to have the ACLs is to restrict the access according to the business requirements. As the ACLs provide a generic access, you need to create or update ACLs to validate that specific requirement and the only option is to use the conditions or script. When you create the script to validate that, you need to cover all the situations not only one customer. The idea is you need to create a generic script to validate the different cases.Note: you can check the communities entries for more ideas:=> ACL restrict write to specific groups but allow everyone with itil role to write on Comments and Work Notes=> ACL restriction for one assignment group to only members=> Restrict Access by Group