Service Providers Beginning to Deprecate "Email-to-Text"Issue Some service providers are beginning to deprecate the "email-to-text" functionality, which may impact the delivery of SMS via Email Notification in ServiceNow. For example, AT&T will discontinue support for its email-to-text interface (e.g., 8175551212@txt.att.net) on June 17th, 2025 (AT&T article), and Verizon may soon take similar action.This change affects ServiceNow notifications that rely on the email-to-text method to send SMS. Customers have inquired whether ServiceNow plans to update its SMS notification options to move away from this method in light of these developments.ReleaseNAResolution1. For more reliable and future-proof SMS delivery, it is recommended to use ServiceNow's Notify product.2. Notify is a separate and more robust solution that requires integration with third-party software, such as Twilio, along with specific workflows to send out SMS notifications. For details on integrating Twilio with ServiceNow, refer to this Twilio blog post.3. For an overview and comparison of both SMS frameworks in ServiceNow, see this community article: SMS Frameworks – Which to Use?Related Linkshttps://www.att.com/support/article/wireless/KM1061254/ https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/notify2/reference/notify-landing-page.html https://www.twilio.com/en-us/blog/create-notification-system-servicenow-using-twilio-sms-and-voice