Now Virtual Agent - Trying to send notifications through Virtual Agent on Teams to Assignment Groups - Support and Troubleshooting

Now Virtual Agent - Trying to send notifications through Virtual Agent on Teams to Assignment Groups Issue When trying to send notifications through Virtual Agent on Teams to Assignment Groups(Group members), the group members do not receive the team's notification.

The Additional Notification Recipients feature is used to select a Group Table and then add a Static Recipient or a dynamic condition for the group.

Example – I want to use the group member table as the Recipient table and filter out the list of users with the help of dynamic conditions. If I do so, which field will be taken as the recipient field from the group member table? Doc:

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification/task/noti-add-additional-recipients.html

Facts Create and add additional recipients: > Selecting a group in additional recipients and resolving users directly is the wrong expectation

The example scenario expectation is wrong because, in this, the associated record getting picked up would be for sys_user_grmember. This, in no way would instruct the framework to identify individual users in the group qualified. Release Vancouver

Yokohama

Resolution Create and add assignment groups Based on the requirement: to send notifications to a particular Group. For this we suggest using the Group Related List for configuring this notification.

Use the Group Related List for configuring this notification. 1. Go to the notification form. 2. Select the Group Related List tab. 3. Configure the notification using the Group Related List.