Virtual Agent Implementation Issue – 'Upgrade Required' MessageIssue When attempting to configure or implement Virtual Agent, the user receives the message: "Upgrade required" This prevents the creation or editing of Virtual Agent topics.ReleaseYokohama Patch 1CauseThis message appears because the instance currently has the Glide Virtual Agent Lite plugin installed.The Lite version has limited functionality and does not allow users to: Create new topicsModify out-of-box (OOB) topics Limitations of Virtual Agent Lite Plugin ResolutionTo access full Virtual Agent capabilities: Activate the full plugin: Plugin Name: Glide Virtual AgentSystem ID: com.glide.cs.chatbot This activation will also enable all dependent plugins required for Virtual Agent to function.Prerequisite: You must have the admin role to activate this plugin.Once activated, you will be able to: Create new Virtual Agent topicsModify existing OOB topicsAccess full chatbot capabilities Related LinksActivate Virtual Agent Limitations of Virtual Agent Lite Plugin From the Community:Virtual Agent implementation checklist - a deeper dive