On Portal Virtual Agent chat not connecting to Live AgentProblemUsers connecting to virtual agent on Portal cannot connect to live agent Steps to Reproduce Connect to portalInitiate a chat using a link on portalRequest a live agentChat is not routed and receive message: "Thank you for contacting support. I am looking into your question now and will be with you shortly." Note: There are agents available for the queue Root CauseWhen the chat is opening, it is calling the $chat_support.do + a queue. That call is for connect chat which is not supported anymore. For more information review:=> https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/use/collaboration/concept/c_Collaboration.htmlSteps to ResolveUse regular virtual agent chat or sidebar discussion instead of connect chat queue.