Global Search Not Showing ResultsIssue The global search on the Support Portal only shows results when a record number is provided, even though the AI search works on the Service Portal.ReleaseAll ReleaseCauseThe issue with the global search on the Support Portal is due to the glide.ui.polaris.ais_ready property not being set to true. This configuration setting enables AI search functionality.ResolutionTo resolve the issue with the global search on the Support Portal, follow these steps to update the AI search settings: Navigate to the sys_properties page: Access the system properties to locate the relevant AI search property.Update the glide.ui.polaris.ais_ready property to true: Change the property setting to enable AI search functionality.Refresh the cache: Clear the cache to ensure the changes take effect.Test the global search again: Verify if the issue is resolved by conducting a search. Related LinksGlobal Search in Polaris shows loading. Works in on UI16