Servicenow will not ship OOB legacy workflow starting from Zurich - Support and Troubleshooting

Servicenow will not ship OOB legacy workflow starting from Zurich ServiceNow will no longer ship any legacy workflows for new zboot customers. All internal app teams have migrated legacy workflows to Flow Designer. That said, ServiceNow remains committed to supporting the legacy workflow product and will continue to provide assistance to customers currently using it.

There will be no impact to custom legacy workflows as part of the Zurich upgrade. Existing customers will retain the ability to edit their legacy workflows or create new ones post-upgrade. However, new customers will not see legacy workflows pre-installed in their instances, though they will still have the capability to create new legacy workflows if needed.

App partners must go through the certification process to ensure their applications continue to function as expected with these changes. We recommend working closely with the respective product teams to identify the correct steps in case their apps are impacted.

Note: For any new requirements, we strongly encourage customers to use Flow Designer, as it is the primary investment area moving forward and will continue to receive new features and enhancements.

Here are the list of Legacy workflow name which are migrated to Flows by Zurich

Workflow Name Workflow sys_id Account Notification 8922d40653e22200eb7c0a1806dc341b Account/Business Registration 24ef598a777301109b1abfa64b5a99f1 Add LE activity user to Pulse Survey 348c35b877d0201084ff93df59106121 Add request flow launcher 04aade61a9a6601022f773ec977c20d6 Audit task assignee changed 9e786e6853e21200d92c8e56a11c0861 Badge Reader Device Registation a3e72f9bb31333002d4ca72256a8dc62 Block request flow launcher b4069c00cd26201022f74dbeb19b817a Blueprint Request 2cbfd46eeb352200979aa5115206fe99 CAAS Tool - Test Case Approval Process a101d702db4d17007a249875db96190f Check Point Block Request 21998589db7cef00223ef5361d9619bb Check Point launcher c840158ddb7cef00223ef5361d961980 Cloud Approval WF 09b59261879032003273f4bbe3e3ec11 Cloud Operation Change Request 86562bb2679032005ca552e457415af7 Cloud Resource Operation Request c61355e3875032003273f4bbe3e3ec2d Cloud Task Processing 994eac268717320053c9f4bbe3e3ec2e Community - Content Approval 8dae3d29532322007a97e192d5dc3407 Contract Approval ff67fdef4700300042bd757f2ede27df Control Test Approval 78a3c747d7101200d77c83e80e610334 CrowdStrike Falcon Insight - Sighting Search ae829d77c71521102450ed6c95c26016 Customer Registration 9b6cf2dac31302003a657bfaa2d3aee8 Delegate roles to group member 2a95b71fc0a8016701c6ef4e83d82425 Diagnose Compliance Search 1e1f6c41c7720010da58d25827c2606f Document Management Default 7771652c0a0a2c354dbb227f9d468519 Employee Profile Update 45478555c3022200b599b4ad81d3aeb0 Engagement Approval 0e537f57dfe01200dca6a5f59bf26388 Enrich Observable - RiskIQ Certificates f49803080b620300263a089b37673ada Enrich Observable - RiskIQ Whois b88b2de70b420300263a089b37673a71 Enrich Observable - WhoIs 3e235f680b5003009f66e94685673a58 Escalation - Approval 5a44344a87500300fe4433d4c6cb0bd2 Escalation - Master Approval 8e9de48687500300fe4433d4c6cb0b37 Exchange online - Emails delete f6c8282bd7230300bbc783e80e6103c3 FireEye Sighting Search 87ffc1bd770d30106a2fe78d9f5a9942 Forum Membership Approval f8bb6f9793923200a8223511e57ffbeb Get exchange online email details 4e1916c1d7070300bbc783e80e61039e Grant role_delegator role to user in group 0165d05a0a0a0b30001aac9554439d12 HR Activity Launcher 4396613053d622003066a5f4a11c0875 HR Activity Set Launcher 6aa075c7531a22003066a5f4a11c089f HR Activity Set Trigger Check dd2114f2fb1030101d696a75217069ad HR Case Approval Subflow 8de6490c53032200d901a7e6a11c0838 HR Integrations Connector e7f1074c9f6322003be01050a57fcf6e HR Service Activities 299183662f032200a9e7a310c18c95cf HRI Case User Acceptance fe5370019f22120047a2d126c42e7070 Incident SLA Workflow - Incident Communication Task 9ee2b2b55be81300e3cc8e6541f91a21 Item Request Approval - ATF 41828a650b3e33004829a5dc83673aee Knowledge - Approval Ownership Group 5ba2a9f467231300dbfdbb2d07415ac9 Knowledge - Approval Publish 111b7b119f113100d8f8700c267fcfa0 Knowledge - Approval Retire 3bf3fb92c30031000096dfdc64d3ae8c Knowledge - Instant Publish fbe441019f112100d8f8700c267fcf1a Knowledge - Instant Retire 3d18ef12c30031000096dfdc64d3aeb6 Knowledge - Publish Knowledge 02be08a4eb5221007128a5fc5206fe12 Knowledge - Retire Knowledge e84fe752c30031000096dfdc64d3aee4 Lifecycle Event Case Approval 9867aaf3530232003585c3c606dc3467 Lifecycle Event Notification d0698778537232003585c3c606dc34fe Malware Response da54f953371331000ba32337be41f1e7 Microsoft Defender for Endpoint - Enrich Observable a7507c5553d40110f5cdddeeff7b1225 Microsoft Defender for Endpoint - Sighting Search 4560eab953440110f5cdddeeff7b12ab Microsoft Exchange - Perform Email Search and Deletion ed9f289cc310220031fbdccdf3d3aeb4 Microsoft exchange online - Email search and delete 79c1864f0b6332009f66e94685673adb MISP - Observable Enrichment 1952524953272010e297ddeeff7b129e MISP Sighting Search 62dda440c7003010c498b5a827c2606c Notify assessment user fc3dc841d7220100c11180f29e6103d4 Notify Zoom: Send SMS on Conference Change e5c1189fdbde801014a5f9c31d961937 Notify: (Re)join Conference Call 7a6a8411bf200200216a85ce2c0739e6 Notify: (Re)join Conference Call with Muting c4312d8087302300b18a046787cb0b06 Notify: Join Conference Call Via SMS 2b31da21bf200200216a85ce2c073951 On-Call: Assign c72e4113eb001100eac006a2f206fe13 On-Call: Assign and Notify 4398865ceb301100a04d4910f206fe78 On-Call: Assign by Acknowledgement 78d9b342ff010200f6d6ffffffffff9d On-Call: Assign by Acknowledgement per Rota ddfa60feb748230059e0b956ee11a937 On-Call: Assign by Acknowledgement Voice ef3a58a2b7e8230059e0b956ee11a952 On-Call: Check Assignment Response f94874a2ff010200f6d6ffffffffff3f On-Call: Conference Call Escalation f2bf43165f88230084a5a184ff4666d0 On-Call: Escalations by Email e8d0f342d722110013ab49547e61037c On-Call: Escalations By Email Per Rota 011c6a3d0b331300d93f478d83673ab7 On-Call: Time off approval 7acb0a6e9fa022008780bde8132e7084 Palo alto networks NGFW - block request 7073942987501300bbc71c7df7cb0b06 Palo alto networks NGFW launcher 242721d587a01300bbc71c7df7cb0bf1 Policy Approval ff9119c32f1302007eaf77cfb18c950b Policy exception 99a350ef533232003b638e56a11c083d Policy Review 2ad46270eb1012007eafa638a206fe25 Post Case Review - Default Approval ab88e9dd87ec33006664857fe5cb0b21 Post-Process WF 3d6e5bc7672532005ca552e457415a7b Pre-Process WF 97e75707672532005ca552e457415a09 Procurement Process Flow - Auto allocation enabled 917506260711301019cc909f0ad3005d Procurement Process Flow - DEFAULT 6902711037023000158bbfc8bcbe5daf Procurement Process Flow - Hardware 5961b91037023000158bbfc8bcbe5ddf Procurement Process Flow - Mobile 73017d1037023000158bbfc8bcbe5dce Procurement Process Flow - Software 6a264a9037023000158bbfc8bcbe5dd9 Properties updated with updateset 80428cbc53211110dd8eddeeff7b1283 Publication - Instant Publish a9587563d76302004f1e82285e6103ae Publication - Publish With Approval 51a2f923d76302004f1e82285e610355 Reclamation workflow 07d41b57671222007d59cbb35685ef8b Remind tiering questionnaire assessors 906b8d1253b203003b638e56a11c088d Request new Knowledge Base 8841e573eb212100eac006a2f206fefd Risk acceptance approval bf815d1ad7200300bbc783e80e61030a Run Default IoC Lookup Sources 00ccd9a00b131200263a089b37673aff SCDefaultComparison 3785a46653341110dd8eddeeff7b1257 Security Incident - Confidential Data Exposure - Template 77de6b6b0b522200263a089b37673a3e Security Incident - Denial of Service - Template 2a5f33730b522200263a089b37673af2 Security Incident - Evaluate response task outcome 8cffe30f9f53220034c6b6a0942e70dc Security Incident - Lost Equipment - Template eeb1f7ab0b522200263a089b37673a9f Security Incident - Malicious Software - Template 2eb1fed30b522200b97c67d985673a1b Security Incident - Phishing - Template ea0845f59f52220034c6b6a0942e709e Security Incident - Policy Violation - Template 12bde36b0b522200263a089b37673a27 Security Incident - Reconnaissance - Template 76c58cf70b922200263a089b37673af8 Security Incident - Rogue Server or Service - Template d3030c800b622200263a089b37673aac Security Incident - Spam - Template 749a8bef0b122200263a089b37673a43 Security Incident - Unauthorized Access - Template 4cccb3330b522200263a089b37673a33 Security Incident - Web Defacement - Template 140054000b622200b97c67d985673ac4 Security Incident Response - Create IoC Lookup Request for IoC Changes 0eec0c649f53120006cd76d7677fcfc6 Security Incident Response - Get Network Statistics cac893340b431200263a089b37673a49 Security Incident Response - Get Threat Email Details and Delete ed9f289cc310220031fbdccdf3d3aeb4 Security Incident Response - Return Email Details from Exchange 058b39f4c320220031fbdccdf3d3ae74 Security Incident Response - Return Total Emails Found in Exchange d065f9b4c320220031fbdccdf3d3aec5 Security Incident Response - Run procdump ed842a50c30362002757dccdf3d3aea4 Security Incident Response - Search and Delete Threat Emails 9bd9806ec313120031fbdccdf3d3ae82 Security Operations - ArcSight Logger Sightings Search 73d53c0e0b30320069d7ea7885673a24 Security Operations - Carbon Black Sightings Search 4dcd50190b33320069d7ea7885673a00 Security Operations - Elasticsearch Sightings Search ba0c0735ff222200c68c84648e94fa64 Security Operations - McAfee ESM Sightings Search 5410b8960b01320069d7ea7885673ae5 Security Operations - QRadar Sightings Search 067964f20b30320069d7ea7885673a8b Security Operations - Splunk Sightings Search b39fade40b13220069d7ea7885673acd Security Operations Carbon Black Integration - Get Running Processes 505bb9aa0b2222009f66e94685673a53 Security Operations Carbon Black Integration - Isolate Host 0ab03575ff603200c68c84648e94faac Security Operations Carbon Black Integration - Remove Host Isolation 3a3639c2ff203200c68c84648e94fa98 Security Operations Crowdstrike Falcon host - Publish to Watchlist 5ef25aff0b6132009f66e94685673a98 Security Operations Integration - Block Request 11a6a5270b9032008f9108e3c5673a24 Security Operations Integration - CI Enrichment c17f75380b600300263a089b37673a16 Security Operations Integration - Email Search and Delete e74aab570bc332008f9108e3c5673ae5 Security Operations Integration - Enrich Observable 758196080b5003009f66e94685673a4d Security Operations Integration - Isolate Host d72041f1ff203200c68c84648e94fa5e Security Operations Integration - Palo Alto Firewall Launcher be0792240b2032008f9108e3c5673ad4 Security Operations Integration - Publish to Watchlist 35800c0eff343200c68c84648e94fa85 Security Operations Integration - Sightings Search 975c8dc4ff032200c68c84648e94faff Security Operations Integration - Threat Lookup 204ef7aa0be33200263a089b37673ae5 Security Operations McAfee EPO Integration - Approval 44f9f62f73722300eac09398caf6a746 Security Operations McAfee EPO Integration - Identify Endpoint 198a59aa73512300eac09398caf6a7cd Security Operations McAfee EPO Integration - Initiate Malware Scan 90fd8e2173a82300eac09398caf6a7be Security Operations McAfee EPO Integration - Isolate Host 8cce2f4773912300eac09398caf6a7e6 Security Operations McAfee EPO Integration - List Threat Events 7b12df5573331300eac09398caf6a7a5 Security Operations McAfee EPO Integration - Remove Isolation 2dfbc63573822300eac09398caf6a767 Security Operations McAfee EPO Integration - Workflow Launcher 748465d773362300eac09398caf6a741 Security Operations Palo Alto Networks - Get Log Data 1f1bc6900b6312004f18235337673a37 Security Operations Palo Alto Networks - Get AutoFocus Session Info Enrichment cb989772fb6312004f189e9b41706977 Security Operations Palo Alto Networks - Get WildFire Data Enrichment ab3a0054fb1312004f189e9b41706921 Security Operations Rate Limit Controller 4d8cd3510b400300263a089b37673af9 Security Operations System Command Integration - Get Running Processes e112dec7af3212002863699b9a264803 Security Operations System Command Integration - Get Running Processes e112dec7af3212002863699b9a264803 Service Catalog Item Request 0287f2c64a36232700820846b1f8bdce Service Catalog Request b98a7cfd0a0a0b342c2de25a5bfe4588 Service Task Processing 27d6fe725f012100a9ad2572f2b4774d Source Request 25a4249837423000158bbfc8bcbe5d92 Stages of a Transfer Order 9b07760edb101200f83899b8f0b8f5c9 Stages of a Transfer Order Line 5ff6760edb101200f83899b8f0b8f55c Standard Change Proposal 3452d5259f2002002920bde8132e7028 Threat Intelligence - Run IoC Lookup befebdda0b231200263a089b37673aba Threat Intelligence - Update security incident with lookup results 4dcf4da89f13120006cd76d7677fcf61 Threat Lookup - 'Have I been pwned' 457550270b040300263a089b37673aa3 Threat Lookup - CrowdStrike Falcon Intelligence e42e731b0bc00300263a089b37673a7c Threat Lookup - Hybrid Analysis 985504a30b310300263a089b37673a80 Threat Lookup - OPSWAT Metadefender 8cefb39a0b400300263a089b37673a42 Threat Lookup - VirusTotal b18dbf030bb33200263a089b37673a66 Transfer Order Line SM core 8eba67ef73403300d26412562ef6a7f5 Vendor assessment reminders bd86cd2beb2222006080a638a206fefd Zscaler - Threat Lookup acc62517a1122010c69dfaa54c835dc8