Unable To Login Using Local CredentialsIssue Unable to log in using local credentials. Getting the error saying "User name or password invalid" message. ReleaseALLCauseIf a user cannot log in with local credentials (the user ID and password stored in the sys_user table), one of the following conditions is usually the cause: The user account is inactive or locked out.ACR (Account Recovery ) is enabled.The Source field on the user’s sys_user record contains a value (typically a reference to an LDAP source).The user ID and password do not match. ResolutionFollow the steps below to resolve “User name or password invalid” errors when a user cannot sign in with local credentials: If the user is marked as inactive or is locked out, open the user record, check the Active field to activate the user, and uncheck the Locked out field to remove the lock.If the Account Recovery feature is enabled, only users who are part of the Account Recovery Enrolled User group will be able to log in locally. In this case, either add the user to that group or disable the Account Recovery feature by setting the glide.sso.acr.enabled property to false in the sys_properties table.If the Source field in the user record within the sys_user table contains a value (typically a reference to an LDAP source), clear the Source field and save the record. After that, reset the user's password and try logging in again. This is necessary because a reference to an LDAP source in the Source field can cause issues, as the temporary password is set only within ServiceNow’s internal user table and is not synchronized with the LDAP directory. As a result, the authentication request fails since the system attempts to validate the password against the LDAP source.If none of the above scenarios apply, try resetting the user’s password and attempt to log in with the new credentials.If the issue still persists after performing all the above steps, please raise a case with ServiceNow Support, and we will assist you further.