Unable To Login Using Local CredentialsIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Unable to log in using local credentials. Getting the error saying "User name or password invalid" message. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } ALL Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } If a user cannot log in with local credentials (the user ID and password stored in the sys_user table), one of the following conditions is usually the cause: The user account is inactive or locked out.ACR (Account Recovery ) is enabled.The Source field on the user's sys_user record contains a value (typically a reference to an LDAP source).The user ID and password do not match.Check if "Authorized user" is set to False in the sys_user table. (Note: This behavior applies only if "Application Authorization plugin" is installed on the instance.) Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Follow the steps below to resolve "User name or password invalid" errors when a user cannot sign in with local credentials: If the user is marked as inactive or is locked out, open the user record, check the Active field to activate the user, and uncheck the Locked out field to remove the lock.If the Account Recovery feature is enabled, only users who are part of the Account Recovery Enrolled User group will be able to log in locally. Have admin login as the current account recovery user ID. (If there is no access to the users listed in the ACR list reach out to ServiceNow Customer Support via a ticket)2) Disable account recovery. This can be done without disabling SSO.3) Login with the Admin account intended to be made as the NEW account Recovery user.4) Go through the Account Recovery Registration with it.5) Re-enable Account Recovery. If the Source field in the user record within the sys_user table contains a value (typically a reference to an LDAP source), clear the Source field and save the record. After that, reset the user's password and try logging in again. This is necessary because a reference to an LDAP source in the Source field can cause issues, as the temporary password is set only within ServiceNow's internal user table and is not synchronized with the LDAP directory. As a result, the authentication request fails since the system attempts to validate the password against the LDAP source.If "Authorized user" is set to False in the sys_user table for the affected user, Change its value to "True". When this field is set to false, the system will treat the users as unauthorized and block their login attempts. (Note: This behavior applies only if "Application Authorization plugin" is installed on the instance.)If none of the above scenarios apply, try resetting the user's password and attempt to log in with the new credentials.If the issue still persists after performing all the above steps, please raise a case with ServiceNow Support, and we will assist you further.