Exception Rule for "Microsoft Visual Studio Community" (non-licensable edition) does not work as expectedIssue The exception Rule for the "Microsoft Visual Studio Community" (non-licensable edition) does not work as expected. /samp_prod_lic_excep_rules_list.do?sysparm_query=product.prod_nameSTARTSWITHVisual%5EeditionSTARTSWITHComm&sysparm_view=If you find the same issue with any other non-licensable edition of software, you can implement the same solution.SymptomsThe non-licensable edition is considered for reconciliation even when the product exception rule is present in the instance. Check the SAM Workspace for Microsoft, you will see "Microsoft Visual Studio Community" listed.ReleaseAll releases after Vancouver cause that is when samp_custom_lic_exception_rules is added as a feature.CauseThe norm_product and norm_publisher were still present for the software installations. They should be empty.ResolutionSolution Proposed:1. Run the below script to clear the entire table "samp_prod_lic_excep_rules":==== var gr = new GlideRecord("samp_prod_lic_excep_rules"); gr.setWorkflow(false); // Bypass business rules and workflows gr.deleteMultiple(); ==== 2. Pull content data by clearing the last_updated_on and by executing the scheduled job. Download Software content: Product License Exception Rules /nav_to.do?uri=cds_client_schedule.do?sys_id=8363e97210dc3910f877dded22d92362 3. Then execute SAM - Apply latest content changes /nav_to.do?uri=sysauto_script.do?sys_id=26f6310bdb8773004fbf75868c961988 This should bring back all the records on samp_prod_lic_excep_rules table.3. Make sure that the "License Under Management" (LUM) Flag for that software model is disabled.4. Ran reconciliation to verify the resolution.Note: If you find the same issue with any other non-licensable edition of any software product, you can implement the same solution.