Export in PARExport Snowsk8s is failing - Known Error

Export in PARExport Snowsk8s is failing Description PAR Export in SnowK8s is failing after running for several hours, encountering a protocol timeout error.

In SnowK8s, once the following error is triggered:

"Network.enable" timed out. Increase the 'protocolTimeout' setting in launch/connect calls to allow a higher timeout if needed.

The service stops recovering and fails to process further requests, repeatedly throwing the same error.

This issue primarily occurs for users who have enabled the glide.par.export.use.sk8s system property.

Steps to Reproduce

Schedule a job to run Highcharts export requests continuously for several hours.

Workaround This issue has been fixed within the PARExport server.

The temporary workaround below to update or create the property was only provided in the interim, until this issue was fixed. Now that this issue has been addressed, this property should be re-enabled within the system, set to true and the new PARExport server service can be used:

--- Name: glide.par.export.use.sk8s

--- Type: true|false

The glide.par.export.use.sk8s property is an internal property introduced to handle situations like these, to redirect export traffic to old working setup when there is an issue with new PARExport server. It is used to decide which infrastructure to use for export.

This property controls whether to do export using old service (false) or new service (true).

PARExport servers are not tied to any Glide versions. They are separate services hosted in datacenters. When an instance makes an export request, the request is sent over to the PARExport server, export is performed and the artifacts are returned to the instance.

This PARExport server is a service on virtual machines. From January 2025, we have introduced another type of PARExport service which is based on Kubernetes as it is more scalable.