Understanding Platform Upgrade and Application UpdatesIssue The customer wants to confirm what gets updated when they upgrade the ServiceNow platform, either by patching or moving to a different version, specifically in relation to activated ServiceNow Store applications (CSM, SPM, Risk, etc.). They want to know if they need to update the individual modules as well.ReleaseXanaduResolutionDuring a ServiceNow platform upgrade (e.g., patch or family release), the following components are automatically updated: Core platform components which includes the underlying platform engine (e.g., Glide, APIs, workflow engine, security model).Out-of-the-box (OOB) applications such as pre-configured applications that come standard with the platform (e.g., Incident, Flow Designer, Knowledge Management).Activated ServiceNow Store applications below the minimum required version. If a Store app’s installed version is below the platform’s minimum compatibility version, it will be automatically updated, but not necessarily to the latest available version. Note: Some apps and plugins have their own release cycles, so if you'd like the latest version, you’ll need to manually update them through the Application Manager. This provides a centralized place where you can review and apply updates. Particularly, after your upgrade completes, we recommend reviewing and updating any Store apps and plugins you have activated (such as CSM, SPM, Risk, etc.). You can do this by navigating to:All > System Applications > All Available Applications > Installed Additionally, to view the plugins and applications updated during the upgrade, navigate to:1. All > Upgrade Center > Upgrade Monitor2. Look for "Top 10 Plugins by Duration"3. Select "View all plugin duration" Related LinksUpgrades and the ServiceNow Store