Is there an out-of-the-box presence state for agents to set to Break/Busy.ProblemThe customer is looking for a way to pause agent receiving additional chats when status is changed and allow finishing of current chat by changing presence state. They are inquiring if there is an OOTB presence state for agents to set to Break/Busy.Steps to Resolve1. Yes, it is the Away option2. Go to the awa_presence_state.list for the 'Away' record.3. Ensure that the value for 'Available to receive work items' is set to false.