Why Results From Portal Are Different Than Virtual Agent Using Now AssistIssue You are querying on portal and the results you get are not the same from virtual agent using Now Assist Steps to reproduce Go to portal and search by something: e.i.: "how to deleted email recovery"You have some resultsOpen Virtual Agent and do the same search: "how to deleted email recovery"Comparing results between portal and virtual agent are not the same Resolution There are some reasons that could happens The setup searches used in Portal and Virtual Agent (VA) could be differentNow Assist in VA and the Portal are two different experiences. VA utilizes a more sophisticated 'synthesized' response pipeline that takes into account knowledge, cat item, topics, and more. VA supports a routing capability that provides a means to allow VA to ask disambiguation questions. On VA if there are not more information or not available, to avoid ambiguity VA will ask for more information to get the relevant informationVA uses the fallback when not relevant information is providedThe portal experience does not currently support routing and 'synthesized' responseThe Now Assist in Portal in genius results still utilizes the older NowLLM (Mixtral model)Portal can have relevant and irrelevant results. Providing entries that are helpful and also entries that could be related but not helpful at all.On VA when asking no relevant information, that is because there is a lack of information on the system for what the user is looking for. That's why users in VA must ask information that exists on the system to avoid VA returns the fallback.For good results on VA, the suggestion is to have better and strong knowledge contentVA is using more precise information to get better results. Having this in mind, it will help to understand why results are not the same between portal an VA.