Restrict Virtual Agent Chat between two applicationsIssue The customer has implemented Virtual Agent (VA) for two different portals eg: sp and esc , and wants to restrict the chat from 'sp' to not appear in 'esc' and vice versa. The customer has already tried using different branding profiles but still faced the issue of chat flow between the two bots. Steps to Reproduce: 1. Hop onto instance 2. Open 2 different portals eg. sp and esc which have VA in separate tabs 3. Start the VA conversation on one of the portal eg.sp 4. Now go to other portal eg.esc and you can see same conversation on it which was on previous portal ACTUAL: Same chat flows to both portal even though portals are different and on different tabs EXPECTED: The chat should be indepedant of any other open chat on other portal ReleaseThis is not release specificResolutionThe solution for this is to use this feature to have different chats on different portal, "Multiple active conversations for Virtual Agent"https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/virtual-agent/concept/c_multiple-active-conversations-va.html Activate multiple active conversations in Virtual Agent2. Navigate to All > Conversational Interfaces > Settings > Virtual Agent.3. Under multiple active conversations, select Manage settings.4. Add the Consumer account context by clicking on new, make sure the name should exact same to portal suffix.5. Select Activate and enable it.6. Select Save.7. Set portal consumer context values for multiple active conversations8. Navigate to All > Service Portal > Agent Chat.9. Select the Agent Chat Configuration for which you want to set the context value.10. In the Server Script window, add the line consumer_account_context: 'VALUE', replacing VALUE with your desired consumer account context. (example: consumer_account_context: 'sp' or consumer_account_context: 'esc')Now you can go and test VA on both portals in same session, you'll see the chat are now coming up individually on the portals and not like the scenario before where same chat was flowing to all portals.