Asset Scope Field is not displayed when Selecting 'All' in Tag Assets Field of recovery task in BCM - Support and Troubleshooting

Asset Scope Field is not displayed when Selecting 'All' in Tag Assets Field of recovery task in BCM Issue When selecting 'All' or "None" in the "Tag assets" field of a BCM DR Plan recovery task form, the "Asset scope" field is not visible. However, when selecting "Specific assets", the Asset scope field becomes visible.

Symptoms "Asset scope" field is not displayed on the recovery task, "sn_bcp_recovery_task" form in BCM

See attachments.

Facts The display of the Asset scope field is controlled by the OOB UI Action "Hide and display Asset scope field based on Tag assets"

OOB Form

https://instance_name.service-now.com/nav_to.do?uri=sn_bcp_recovery_task.do?sys_id=3a38599b1b3ca210626ca646b04bcbbc

OOB field names:

asset_scope https://instance_name.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=abb8446c1b151a10d79b84c2604bcb88%26sysparm_view=advanced

tag_assets https://instance_name.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=6fb8446c1b151a10d79b84c2604bcb9e%26sysparm_view=advanced

OOB UI policy "Hide and display Asset scope field based on Tag assets" https://instance_name.service-now.com/nav_to.do?uri=sys_ui_policy.do?sys_id=5d60c75f53f14210be5fddeeff7b12bc

Release NA

Cause Expected OOB behaviour.

In OOTB, when the "Tag assets" field is "All" or "None", the "Asset scope" field is hidden on the form When the "Tag assets" field is "Specific assets" then the "Asset scope" field is displayed.

The behaviour is expected and controlled by the OOB UI policy named "Hide and display Asset scope field based on Tag assets" https://instance_name.service-now.com/nav_to.do?uri=sys_ui_policy.do?sys_id=5d60c75f53f14210be5fddeeff7b12bc

Resolution 1. The behavior is expected and cannot be changed without customization. 2. If you wish to change the behavior, you can modify the UI action "Hide and display Asset scope field based on Tag assets" 3. Please note that customization is not supported.

Related Links https://www.servicenow.com/docs/bundle/xanadu-release-notes/page/release-notes/governance-risk-compliance/grc-business-continuity-management-rn.html