In the SOW 'Teams' screen, when displaying the groups there is always a loading wheel icon in the cardsIssue After loading the Service Operations Workspace and opening the 'Teams' screen from the menu on the left you may find that the cards presented for the teams have a loading wheel icon that doesn't go away. Instead you are expecting a message like 'No current on-call shifts'.ReleaseThis was observed in Xanadu Patch 7 with SOW v6.1.4CauseThe databroker script that fetches the on-call rotation data is installed conditionally by the 'sn_sow_on_call' plugin. If your instance does not have the 'com.snc.on_call_rotation' plugin installed already then the databroker will not be installed and the workspace will fail to load the cards fully.ResolutionThe issue was resolved by installing the 'com.snc.on_call_rotation' plugin and then repairing the 'sn_sow_on_call' plugin.