System did not send RITM Closure email to the Caller Issue The system didn't send closure email to caller for the request "REQxxxxx". Upon checking, no event log was found for the RITMxxxxxx. The Business Rule (BR) should create an event log upon meeting the trigger conditions, and then the email should be sent from the system to the caller. However, the BR is not creating the event logs as expected for some RITMs in random.ReleaseNot specific to a releaseResolutionModify the first condition of the Business Rule (BR) from 'State changes' to 'State changes or Close_Notes(close_notes) changes'.Test the feature and monitor the records to see if any email is still missing.Change the priority of the Business Rule so that it can be confirmed that this is not affecting the other rules.If any issues are observed, provide more examples so a pattern can be identified.Related LinksFor more info, refer to: Trigger events on state changes Scripts and engines execution order