Copy Change UI Action Defaults to Normal ChangeIssue The 'Copy Change' UI action does not work as expected on Emergency Change records when the instance is configured to use the Normal change model. ReleaseXanaduResolutionThe default change model selected in an instance overrides the 'Type' attribute that is selected to be copied via the com.snc.change_request.copy.attributes system property. For example in an instance using 'Normal' as the default model and com.snc.change_request.copy.attributes that include type - when we use 'Copy Change' UI action on a CHG with type 'Emergency', the new CHG will be opened with the type 'Normal'. The client-side update to the type field gets imposed by the client script: Change Model: Reusables. Change Model: Reusables https://<instance_name>.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=da23f4da53e3101034d1ddeeff7b1237 SOLUTION PROPOSED: I've conferred with our engineering and product management team to confirm this is the intended design of the product.The only way to override this behavior would be to modify the client script (Change Model: Reusables) to fit your business scenario.