Users with snc_internal role unable to query Business service (cmdb_ci_service) tableIssue Users with the snc_internal role are unable to query the Business service (cmdb_ci_service) table. The dropdown is populating fine for users having itil role, but it is not working for users having snc_internal role. The query is not running for that table: cmdb_ci_service for non-itil users. Also, the filter selection is not available for non-itil users in the cmdb_ci_service table even after adding snc_internal role 'List Controls -> Filter roles'.SymptomsUsers with only the snc_internal role are unable to view or query records from the Business Service table (cmdb_ci_service).The reference dropdown or lookup list does not populate when filtering or referencing the Business Service field.FactsThe filter icon and options are not available for users without the itil role, like those with only snc_internal.This issue does not occur for users with the itil role, who can successfully query and view data from the table.ReleaseAll ReleasesCauseThe cmdb_ci_service table has role-based restrictions that prevent non-itil users from querying or filtering the data.Even if the user has the snc_internal role, it is insufficient unless the user also has one of the roles explicitly granted access to that table. Additionally, the filter role configuration in List Controls → Filter roles for the table does not extend access privileges—it only controls visibility of filters, not underlying ACL enforcement.ResolutionAdd one of the previously listed roles 'dependency_views; sam_core_user; app_service_user; sn_cmdb_user; itil' to the user in order to meet the requirements to view these records. Test and verify solution by adding one of the roles temporarily to the user, clearing cache.do on the platform, and reproducing the issue.Related LinksACL troubleshooting reference