How to remove custom Link from Employee Center HeaderIssue The customer is unable to find the location to remove a custom link to the 'Support Number' on the Employee Center portal header and wants to confirm if this is an OOB behavior or a previous customization on their side. They are unable to find from where exactly this value is coming from. SymptomsA customized link to "Support Numbers" on the Employee Center Navigation HeaderReleaseAll ReleasesCauseThe Employee Center Header has a hardcoded Link directed to a page for "Support Numbers" this was a customization done on the "sp_header_footer" HTML field.ResolutionFollow these steps to remove the custom link: Backup Your Data First: Before making any changes, export the record to XML to back it up. Also, ensure you test all changes in a sub-production environment before applying them to your live production environment.Access the Employee Center Header: Navigate to this URL: https://[YourInstanceName].service-now.com/nav_to.do?uri=sp_header_footer.do?sys_id=d0009941eb103010ed7966d6475228c1Locate the Customization: In the Body HTML template field, search for the section labeled <!-- Header Navbar --> in the HTML code.Remove the Link: remove or comment out the undesired <a> tag or link from the HTML code under this section.Test & Validate: Once the changes are made, verify that the link has been successfully removed on your sub-production instance.Related LinksEmployee Center global header Add more menu items