SAM - Software Install Count is "0" for many software models.Issue SAM - Software Install Count is "0" for many software models even though we installs available in software installs table.ReleaseAny VersionResolutionThis is expected behaviour as per the design, these slack models are subscription models, ignore installs will be true for this product.Schedules Job : SAM - Get install count for software modelhttps://instance_name.service-now.com/sys_script_include.do?sys_id=aa672bac0f473300d505579ac4767e16 runJobForRecord: function(smGr) {var PRODUCT_SAP_NAMED_USER = '5e73bc41dbab570024cd68461b9619f5';if (smGr.getValue('product') === PRODUCT_SAP_NAMED_USER || smGr.product.ignore_installs) {smGr.setValue('install_count', 0);smGr.setWorkflow(false);smGr.update();return;} The function checks whether the product field of the smGr matches the PRODUCT_SAP_NAMED_USER value or whether the product.ignore_installs field is true. If either condition is met, it performs the following: Sets the install_count to 0