Specific email not sent to a user and email log says "excluded recipients because notification preference is inactive"Issue A user does not receive an email for a specific notification but receives other email from the platform.SymptomsCheck the affected sys_email record where you observe below log Notification '<Notification name>' (Notification sys id) excluded recipients because notification preference is inactive: 'Name of the user' (User sys id) This can also be verified from the "preview notification" feature for the specific notification.ReleaseAllCauseUser's notification preference for the specific notification is inactiveResolutionImpersonate the user.Navigate to the platform notifications page using the link: https://<instance name>.service-now.com/now/platform-notifications/platform-notificationsSearch for the notification which the emails are not being sent.Enable the notification for the user.The user should now start receiving the emails.