Users Experiencing Timeouts When Accessing sys_email Table - Support and Troubleshooting

Users Experiencing Timeouts When Accessing sys_email Table Issue Some users may experience timeouts when attempting to retrieve data from the Email [sys_email] table. This issue typically affects standard user accounts, while admin and read-only roles are not impacted. The timeout occurs due to the large size of the query result set (over 100MB), not because of access controls or business rules.

Symptoms Standard user accounts may time out when running queries or exporting data from the sys_email table. Admin and read-only roles are not impacted. Queries may take up to 5 minutes due to the large volume of data (over 100MB). Release All Releases

Resolution To reduce the result size and improve performance:

Go to System Properties > Create New. Add the following property if it doesn’t already exist: glide.pdf.max_rows Set the value of this property to 5000 . By limiting the maximum number of rows exported, the system can process results more efficiently and avoid timeouts for non-admin users.