Users Experiencing Timeouts When Accessing sys_email TableIssue Some users may experience timeouts when attempting to retrieve data from the Email [sys_email] table. This issue typically affects standard user accounts, while admin and read-only roles are not impacted. The timeout occurs due to the large size of the query result set (over 100MB), not because of access controls or business rules.SymptomsStandard user accounts may time out when running queries or exporting data from the sys_email table.Admin and read-only roles are not impacted.Queries may take up to 5 minutes due to the large volume of data (over 100MB).ReleaseAll ReleasesResolutionTo reduce the result size and improve performance: Go to System Properties > Create New.Add the following property if it doesn’t already exist:glide.pdf.max_rowsSet the value of this property to 5000. By limiting the maximum number of rows exported, the system can process results more efficiently and avoid timeouts for non-admin users.Related LinksDocumentation: Export Limits Related Knowledge: Export Limit/Max Overview (Excel, CSV, PDF, Database Views)