How does "Close Parent if Required" business rule determine the parent's Stage value?Issue The customer is facing an issue with the 'Close Parent if Required' Business Rule, specifically for the Requested Item table. They want to understand how the parent Request's stage field is set when the Requested Item is set to a Closed stage.ReleaseAllResolutionThe behaviour of this business rule has been described in KB0792353 Service Catalog overview. Stage Field Behavior for Parent Records While KB0792353 primarily focuses on how task closure logic works in specific request-related records, the same behavior also applies to Requests (REQ) and their associated Requested Items (RITMs). This is because REQ and RITM records both extend from the Task table and inherit similar closure logic through the out-of-the-box business rule. Summary of Closure Logic: If all child RITMs have Stage = "Closed Complete"→ Parent REQ is set to "Closed Complete".If one or more child RITMs have Stage = "Closed Incomplete" or "Closed Cancelled"→ Parent REQ is set to "Closed Incomplete".If all child RITMs have Stage = "Closed Skipped"→ Parent REQ is set to "Closed Skipped".Related LinksKB0792353 Service Catalog overviewKB1905557 information over "Close Parent if Required" business rule