Which Service Graph Connector imports count towards an ITOM or Operational Technology subscription?Issue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Some CIs created or updated by Service Graph Connector imports will contribute to the counts for IT Operations Management (ITOM) and Operational Technology (OT) subscriptions. This KB aims to help you understand beforehand which CIs will count if you chose to use these features. If you are already using the feature, the usual reports in the instance can be used to see which CIs did count. This is already fully documented, and you will find deeper information in the docs, but this article aims to use a simple example and screenshots to make it even easier.Check which CI types require an ITOM subscription"The system stores information about CI categories and CI types that belong to them in the ITOM Licensing MetaData [itom_lu_metadata] table. This table includes information only about parent CI types. All CI types that are created by extending these parent CI types are included by default. For example, the Apache Web Server CI type is included in the CI count, because it is an extension of the Web Server CI type. " There are also some very detailed and technical KB articles on the ITOM/SU license counting subject:KB0748149 - ITOM Subscription Unit license calculation logicKB1000863 - ITOM Licensing FAQKB1221887 - ITOM Licensing ExplainedRelease<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } ServiceNow ITOM/OT SU Licensing 3.8.0, and likely to be unchanged in more recent versionsResolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Counting is done based on 3 main criteria: The subscription: ITOM or OTThe Data Source: e.g. SG-Intune, SG-SCCMThe Class of the CI, and CI Category: e.g. "Windows Server" class, within "Server" CI Category. We will use Handheld Computing class as an example, and Service Graph Collector for Microsoft Intune, but the same idea applies for any class, and any Service Graph Collector import. Which Subscription do I have? Navigate to ITOM License > License Summary Is it an ITOM or OT subscription? For this example, we'll assume it is an "ITOM Visibility" Subscription. Which Discovery Source/CMDB IRE Data Source? This is the value that would appear in the Discovery Source field of any CI created by the Service Graph Connector, and is used by the counting code. Names are generally "SG-" followed by the name of the 3rdf party system we integrate with. The list of potential values for your instance can be seen in the choice list of the discovery source field:https://<instance name>.service-now.com/sys_choice_list.do?sysparm_query=element%3Ddiscovery_source%5Elanguage%3Den%5Ename%3Dcmdb_ci&sysparm_view= Depending on which apps you have installed you will see some of these, and potentially others. SG-AppDynamicsSG-AWSSG-AWS-API-GatewaySG-AzureSG-CMDBWS-DemoSG-DefenderSG-Equipment Model Excel ImportSG-GCPSG-InfobloxSG-IntuneSG-KongGWSG-NetskopeSG-NewRelicSG-OpenTelemetrySG-OT Azure D4IoTSG-OT Claroty CTDSG-OT Excel ImportSG-OT MSFT D4IoTSG-OTDiscoverySG-Qualys-ServiceNowSG-Rapid7SG-SCCMSG-SentinelOneSG-SiemensIAHSG-SolarWindsSG-SplunkSG-TaniumSNSG-TrellixSG-WorkspaceONEUEMSGA-Apigee XSGA-Azure-API-GatewaySGC-ADSGO-CMDBWS-DemoSGO-DatadogSGO-Dynatrace For this example, it will be "SG-Intune". Where is the Class in the CMDB hierarchy? For this example we are looking specifically for the Handheld Computing class. We need to know where this fits in the hierarchy, because counting is based on definitions set at the higher level branches of the CMDB, not at such a precise sub-class level. Navigate to: System Definition - Tablesand then open the record for the CI Class. You could find it by the table name or the label "Handheld Computing" We see it extends the "Computer" class. You could click on Computer to see which table that extends, and work your way up the class hierarchy. Would it be counted? Which CI categories would apply to this Service Graph Connector? Open table itom_lu_discovery_source_mapping, which maps CI Category to Data Source:https://<instance name>.service-now.com/itom_lu_discovery_source_mapping_list.do Filter it down for SKU Type contains the subscription type, and Sources contains the data source. For our example it is "itom" and "SG-Intune" That lists all the CI Categories except for "enduser_devices", which seems to be only relevant to Agent Client Collector for Visibility. Already we could make a good guess that our example Handheld Computing Devices, which extend Computer, these not covered by any of those CI Types, and so not counted, but it's best to check further... Which CI Classes apply to those CI Categories? Navigate to: ITOM License - Licenses by CI Typehttps://<instance name>.service-now.com/itom_lu_category_metadata_list.do We can filter it down to only the CI Categories we know apply from above: We know our Handheld Computing Device class extends, Computer, which extends Hardware, which extends the top level Configuration Item class. As none of those classes are mentioned, we have confirmed that Handheld Computing won't be counted. However if we had been looking for e.g. Windows Server, it extends Server, so would be counted.