Placement of the 'Attachment' icon is not correct on Virtual Agent - Support and Troubleshooting

Placement of the 'Attachment' icon is not correct on Virtual Agent Issue In virtual agent, when connecting with a live agent, the attachment icon (paperclip) appears a bit out of alignment with the other icons.

Symptoms The attachment Icon displays above the other icons.

Release Xanadu Patch 7

Cause This is due to a defect reported in PRB1859339

Resolution Upgrade to a fixed version of ServiceNow to resolve this issue.

The issue is resolved in Xanadu Patch 8 and beyond.