User Needs to be Granted Delete Permissions - Support and Troubleshooting

User Needs to be Granted Delete Permissions Problem The customer is trying to grant delete access to a user for the custom 'Case Management' application, specifically to allow the deletion of cases raised.

Steps to reproduce

Go to any table.list that belongs to custom 'Case Management' application Open any record There is not "Delete" UI action Root Cause The issue is not on the ACL, the issue is on the out-of-the-box (OOTB) UI Action.

https:// /sys_ui_action.do?sys_id=57dc4c970a0a0b3400f8f0538d3faf94

The OOTB UI action was customized on condition and probably the script as well to avoid users to delete records.

Steps to Resolve 1. Go to the latest OOTB version of the UI action 2. Use the 'Revert to this version' option