Incident UI is missing a feature where Level 2 Field Service is able to see devices of usersProblemIn the caller field, three icons are visible in sub-prod but the second icon (assigned devices) is missing in Production Steps to reproduce Go to incident.listOpen any recordThe second icon (assigned devices) displayed on the screenshot is missing in Production Root CauseThat is a customization that is not implemented in Production. The option is not an out-of-the-box (OOTB) functionality and is a customization which is not done completely in production.Steps to Resolve1. On sub-prod, that is controlled by this customized UI macro2. On Prod, that UI macro exists but it does not have any coding inside3. You need to check that customization and add same coding from sub-prod to Production to be displayed correctly.