Queue Preference in Advanced Work Assignment Skill based ConfigurationProblemThe customer wants to know which queue will have higher preference when two queues are enabled for the same group, one based on most capacity without skills and the other based on most capacity with skills. The customer also wants to know if there is a way to determine the preference.ExplanationThat is not defined by the assignment rule. The queue is selected based on the conditions defined on it and on the order defined for the channel. The first queue that meets the conditions will be one picked by the system and the system will keep only checking on that queue for the item assignment.Advanced Work Assignment skill base only applies to the item assignment not for what queue will be an item assigned.Now, Addressing to the groups on the assignment eligibility defined on the queue, the group defined in the top is the one selected first. If not able to assign the item, the system will check the next on the list.