Advanced Work Assignment Work Items are Cancelling UnexpectedlyProblemAdvanced Work Assignment (AWA) Work Items are cancelling unexpectedly with a Cancelled Reason of 'Disqualified from service channel'. This occurs even when the conditions associated with the Work Item's Service Channel are not broken. The conditions are: State == Ready and Parent [is empty]. Despite these conditions remaining true, Work Items cancel and then a new Work Item is created and associated with the same Service Channel. Each cancellation of a Work Item typically corresponds with a new Comment or Work Note being added to the case. No parent is added, and the state always remains as 'Ready'.Root CauseChanges to the original item were done. This is the expected functionality. Any change for the original item that is on the work items will trigger a revalidation for the assignment. This means that the conditions for the routed item could be different. When this happens, the item needs to be re-routed again, and the way advanced work assignment works is by cancelling the existing item and creating a new item.