Issue with Chats Appearing in Queue despite its Disabled for End-Users - Support and Troubleshooting

Issue with Chats Appearing in Queue despite its Disabled for End-Users Problem Chats are appearing in the waiting queue and abandoned status even though chats have been disabled for end-users. The chats do not display any associated names, only short descriptions. The chat status consistently appears as 'waiting in queue' or 'abandoned'.

Root Cause Those started as guest users. Public chat is open to public creating new records.

Steps to Resolve

Go to the sys_public.list Check for pages with name *client. You will have sn_va_web_client_app_embed $sn-va-web-client-app sn_va_web_client_login Set the pages that you do not need to be public to false That will not allow guest users to access or create chats and only logged users must be able to do it