Request state and State fields remain editable when State is Closed Complete or Closed IncompleteProblemRequest state and State fields remain editable when State is already Closed Complete/Closed Incomplete. Steps to reproduce Go to sc_request.listOpen any of the closed requestObserved Request state and State fields remain editable Root CauseOut-of-the-box (OOTB) state and request_state are updateable when request is closedSteps to Resolve1. Create a UI policy having the two fields read-only when request state is Closed Complete or Closed Incomplete.