Embedded Chat View with `sysparm_topic` Parameter Never Activates "End Chat" Button<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } ProblemWhen using the embedded chat view with sysparm_topic parameter then "end chat" and "start a new chat" buttons are always disabled even after a chat has begun, the user still cannot end the chat. Steps to reproduce Go to https://<instance-name>/$sn-va-web-client-app.do?sysparm_topic=_SYSID_TOPIC_See that "end chat" button at the top right is never activated. Root Causesysparm_topic is good for topics other than connecting to live agent. You need to use sysparm_default_topicSteps to ResolveYou can use this=> https://<instance-name>/$sn-va-web-client-app.do?ssysparm_default_topic=_SYSID_TOPIC_