User Group Not Showing in Technology Portal - Support and Troubleshooting

User Group Not Showing in Technology Portal Issue In a Service Portal SC_Request Form:

The field, ['implementer group'] does not display user group ['Data Warehouse Ops'] when 'Type' is set to 'Business Approvers'. However, it does show when 'Type' is set to 'itil'.

Release All Releases

Cause The reference qualifier for the "Implementor Group" field did not include the new group type name 'Business Approvers'.

Resolution 1. Go to the record producer: 2. Go to Variable Set 'NOC-Change Implementer': 3. Go to Variable 'Implementer Group': 4. Under tab 'Type Specifications', update the 'Reference Qualifier' condition to include 'Business Approvers'.