ITOM Cloud Services Diagnostics - ICS Store App and Dependencies InfoHere is currently the list of store app and plugins that are being tracked: name Type Requirement 1 ITOM Cloud Services Core Store app Required 2 Agent Client Collector Framework Store app Optional 3 Glide Hermes Message Queue Plugin Required 4 Key Management Framework Plugin Required Green check mark if all apps are installed and active Yellow check mark if only required apps are installed and active, but an optional app is not installed or active. Red check mark if a required apps are NOT installed or active Instance Metric This is available since version 3.1.2 (2025 Feb release) A metric is sent to ICS Prometheus to track, prefixed itom_instance_metric_app_.* An alert will be generated if any record has been falsely configured on an instance for a period of time, prefixed ItomInstanceApp.*. The associated alerts are ItomInstanceAppIcsStoreAppInactiveItomInstanceAppKmfPluginInactiveItomInstanceAppHermesPluginInactiveItomInstanceAppAccfStoreAppInactive If any of the packages are missing, then please contact ICS team for resolution. The most possible solution is to install the missing app / plugins. Tip: here is the background script that can be used to query an app store or plugin from sys_package table: var name = "ITOM Cloud Services Core"; var gr = new GlideRecord('sys_package'); gr.addQuery("name", name); gr.setLimit(1); gr.query(); if(gr.next()) { gs.info(gr.getValue('version')); gs.info(gr.getValue('name')); gs.info(gr.getValue('active')); }