How to Troubleshoot When a Business Rule is Not Triggered After Configuring a ConditionSummary You may encounter situations where a Business Rule is not triggered after configuring a condition, even though it worked successfully before. In most cases, the values used in the condition may not match your expectations. ReleaseNo release relatedInstructions Please ensure that the values configured in the condition are correct. Steps to Troubleshoot 1. Remove all the condition. 2. Verify the values used in the condition: Option A: Add gs.info in your business rule to print all related values. Option B: Add a breakpoint at the beginning of the business rule. 3. Repeat the same steps to trigger the business rule. 4. Observe whether the values meet your expectations in the condition. If the condition is incorrect, update it and retest. If you have any questions about ServiceNow specifications or are unable to troubleshoot the issue on your own, please raise a case in Now Support, and ensure including detailed steps to reproduce the issue. We are happy to assist you. Related Links Articles for debugging Business Rule https://developer.servicenow.com/dev.do#!/learn/learning-plans/yokohama/new_to_servicenow/app_store_learnv2_scripting_yokohama_debugging_business_rules https://www.servicenow.com/docs/csh?topicname=r_DebuggingBusinessRules.html&version=latest