Inbound actions not getting triggered due to watermark pointing to the different record.Issue The inbound action was not being triggered because it was configured on a different table, while the email we received as a reply was pointing to a different table as the source. This behavior is most commonly seen with the sc_req_item and sc_task tables.SymptomsThe inbound action is not getting triggered. However, when we reprocess the inbound action, it gets triggered. The inbound action is configured to handle email replies.ReleaseAll releases CauseThe watermark that was received with the email was pointing to a different table as the source.ResolutionWhile checking the issue, we found that when we check the watermark associated with the email( click on preview email in sys_email ) and copy the watermark (e.g., MSG0684280), and then search for this watermark in the sys_watermark table, and then do shows XML we can see the source table. Using the watermark the email was considered as a reply . In the case of the non-working scenario, the source was marked as "task,", but inbound action ws configured on sc_req_item table and since there is no inbound action configured for "task," it did not trigger any inbound actions and worked as expected.