Commands for PostgreSQL DB pattern to run on ACC are missing in the check allow-list - Pattern fails when getting Version - Known Error

Commands for PostgreSQL DB pattern to run on ACC are missing in the check allow-list - Pattern fails when getting Version Description PostgresSQL pattern is failing to get the version when run via Agent Client Collector (ACC)

Fails on Step 4 of the 'PostgreSQL DB' pattern, where it tried to retrieve the version number: Command executed: "\"" + $process.executablePath + "\" -V"

fails with "Exception occurred: com.serviec_now.mid.mon.exceptions.AgentCommandNotAllowedException: Agent does not allow this command to run on it. Message from agent: check command denied by the agent allow list."

Steps to Reproduce

Was reproduced on Xanadu Patch 4a, Agent Client Collector Visibility Content (sn_acc_vis_content) version 1.1.0, Agent Client Collector Framework (sn_agent) version 4.2.1, Kubernetes Visibility Agent (sn_acc_visibility) version 3.9.0 Using the check-allow-list.json from KB1585764 , dated 2024-10-29

1) Run 'PostgreSQL DB' pattern on a Linux ACC agent machine. 2) Navigate to step 4 to fetch version

Expected result: Version information is received

Actual result: Following error is thrown: "Failed to retrieve remote data: Exception occurred when executing command on agent Exception occurred: com.serviec_now.mid.mon.exceptions.AgentCommandNotAllowedException: Agent does not allow this command to run on it. Message from agent: check command denied by the agent allow list.

Workaround This problem has no workaround, is currently under review and targeted to be fixed in a future release. Subscribe to this Known Error article to receive notifications when more information will be available.