Empty Target record on processed emailsIssue The processed email records in the Received mailbox (System Mailboxes > Received) have an empty Target field. The email logs indicate that an incident record is created, but the Target field is empty, and the incident record shown in the logs does not exist in the instance. ReleaseALLCause->The issue occurs if existing data policies are configured on the target table and any required field for record creation is mandatory.->It can occur due to various factors (e.g., exceptions in BR or Script Includes, Data Policy) that cause the transaction to roll back, preventing the target record from being inserted.->When an inbound email action is set to create an incident record upon matching conditions, the email logs show the inbound email processed and an incident created. However, the Target field remains empty.->Check the node logs using the email ID followed by the transaction ID to see the message "Data Policy Exception" 2025-03-10 23:54:35 (724) worker.5 worker.5 txid=8607c1948794 IES_b49c3abc1b064d54ad21986cbc4bcbdb Background message, type:error, message: Data Policy Exception:The following fields are mandatory: Configuration item2025-03-10 23:54:35 (733) worker.5 worker.5 txid=8607c1948794 SysLog EMAIL.13f6c19487946694e460ec283cbb35dd: Processed 'Create Incident CloudOps', created incident :INC1119928Resolution Navigate to sys_data_policy2.LIST.Search for the target table "incident".Review the configured data policies and identify mandatory fields for creating an incident record.If any mandatory fields are missing in the inbound email, the data policy will prevent insertion into the incident table.5. Disable the data policy and perform a test to resolve the issue.