User Unable to View Shared Article : Visibility ProblemIssue When searching for knowledge in the Global Search, results do not appear. User user_id has knowledge roles and wrote and published KB. He can search for and view the article through other means (both in knowledge lists and in the portal). But when searching from the Global page, this article does not appear.ReleaseNAResolutionPlease add the required roles to the user (or) modify the required roles to search 'Knowledge and Catalog' under Search Groups. https://<instance-name>.service-now.com/now/nav/ui/classic/params/target/ts_group_list.do